On the value of secret-keeping

Tuesday January 22, 2008 - 32 months ago

Posted by James Ellis / Filed under Business, Design, New York

Many small, idiosyncratic organizations make an effort to remain shrouded in mystery in some myth-building effort. Large, publicly-held companies rarely do. But there is one major exception: Apple.

At Apple, nothing is revealed until the last moment possible. Then, once every six months, Steve Jobs strolls out on stage in front of a packed house and delivers a keynote speech revealing various new gadgets. Every time around the tech world is obsessed with what might happen, and then post-event, obsessed with discussions regarding whatever was actually revealed. It makes for fantastic punditry. (I do love that John Gruber.) All consumer electronics companies release new products, but Apple is the only one turning product launches into media events by refusing to discuss, or even hint at what lies ahead.

What I find staggering is how much effort Apple puts into secret-keeping. Apple products require massive numbers of humans — designers, software and hardware engineers, advertising partners, overseas manufacturing partners, documentation-writers, web designers, etc. So many humans and no one is leaking. iPhone, the most highly anticipated product of recent memory, didn’t leak. Clearly the entire company has been organized around this secret-keeping principle, and it’s an integral part of the Apple brand strategy.

I mention Apple because we are fascinated by specialness in brands, particularly the myth-building qualities. Apple’s secret-keeping is a perfect example.

Months ago we considered penning an article for the blog detailing the inner-workings of a functioning design collective, specifically the business model. After all, we are operating outside the bounds of a traditional corporate entity; it might be an interesting read. Ultimately, we decided, No, we don’t need to share such information, at least not on the blog. Once distilled down to words on a screen, it didn’t seem so interesting. If anyone really wanted to know, we figured they could get in touch and we could have a conversation.

Turns out this is exactly what happened. This past Thursday we were treated to lunch by our new friends Renda Morton, Andy Pressman and Holly Gressley. All three are talented designers and currently sharing studio space in Dumbo. They wanted to chat with us as they are considering forming a collective. They stopped by and we shared our thoughts on the subject.

The take-away here is less is more, and sometimes lunch.